Refund policy


  1. DAMAGES & SHIPPING ISSUES

    1. If an item arrives damaged, you must notify us in writing at support@sherpaskin.com within 3 days of receiving the item and provide us with your order number and/or receipt.

    2. If you have received notification that an item has been delivered to your shipping address but you have not received the item, you must notify us in writing at support@sherpaskin.com within 3 days to notify us of the issue. You must also contact the mail carrier responsible for delivering the item to resolve the issue with the carrier. We are not responsible for the carrier’s failure to deliver the item.


  2. CANCELLATION POLICY

    1. Cancellations are allowed within 120 minutes after placing an order. In order to cancel within that time frame, please email us at support@sherpaskin.com