Shipping policy

We will accept returns of merchandise within 14 days of your purchase. To initiate a return, please support@sherpaskin.com. You are responsible for the cost of shipping returns. Refunds will be issued to the payment method on file within approximately 14 business days (please note that all banks’ processing times are different, so you may experience delays outside of our control).

There are no refunds on final sale items. Items marked as “FINAL SALE” are not eligible for return or exchange.

If an item arrives damaged, you must notify us in writing at support@sherpaskin.com within 3 days of receiving the item and provide us with your order number and/or receipt.

If you have received notification that an item has been delivered to your shipping address but you have not received the item, you must notify us in writing at support@sherpaskin.com within 3 days to notify us of the issue. You must also contact the mail carrier responsible for delivering the item to resolve the issue with the carrier. We are not responsible for the carrier’s failure to deliver the item.

Cancellations are allowed within 120 minutes after placing an order. In order to cancel within that time frame, please email us at support@sherpaskin.com.
 

We aim to ship your products within 5 business days from the time of your purchase.

The Site and the Seller do not guarantee, warranty or mean to imply in any way that you will achieve a certain result, cure, positive outcome, or experience as a result of use or purchase of our products.